Support & Training
Not Your Usual Support and Training
Our support and maintenance services helps you march towards excellence in operation through utilizing the existing software investment and creating an infrastructure which is a benchmark! Even long after you have implemented the software.
We can't render success of the solution implemented without a sustenance program in place. We need to proliferate its usage by exploring enhanced functionalities out of new versions and ensure that your users are well trained at every stage to take advantage of the investment you have made in the software. Helium's theme towards the support services inlcude:
- Get more from your software investment
- Improve key support metrics from user base
- Create a single point of support contact for Software, Integration, Infrastructure and Hardware
- Ensure that issues do not lose focus as disparate software from multiple vendors are implemented
- A constant and relevant training program customized to the needs and onsite at your facilities
We have a well experienced team to collaborate in various levels of the services / solutions offered to the customer to realize the maximum of their investment. The levels and its applicability can be explored in any vertical and in any time of the services offered.
- Implementation : Our support starts right from the implementation phase where onsite / offshore support mode; can be utilized
- Upgrade : The software investment will reap its full potential when it meets the industrial benchmarks in its own speed.
- Support / AMC : Online / offline support for the prolonged usage of the software needs to be defined to keep the usability at its maximum
- Maintenance : Ensuring that your software is up and running at all times with the latest version and aligned with your infrastructure. Always.
- Training : We will work with your user departments to ensure that they get the training they need along with customized workshops to address your model/data specific needs
Helium Consulting will run the support services based on your requirements and priorities. The most common models which would be preferred will be:
- Resident engineers /consultants will be deployed for a defined period if time to resolve all user requirements, patches, upgrades and enhancements
- For solutions related queries, troubleshooting user problems and requests, enhancements with new functionalities and root cause identification / reporting
- Structured project basis undertaking from end to end implementation, upgrade or for key enhancements and new functionality enablement